Frequently asked questions (FAQ) about ordering, delivery & returns | ArtifyCanvas

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about ordering, materials, delivery, payment, and returns at ArtifyCanvas.

General

How does ordering at ArtifyCanvas work?

Placing an order is easy. Choose an artwork, select the desired material and size, and add the product to your shopping cart. Afterwards, you can review your order and pay securely.

Can I order multiple artworks at once?

Yes, you can combine multiple artworks in one order. In your shopping cart, you will see a clear overview of all selected products.

Where can I find all ArtifyCanvas collections?

You can browse different collections and themes through the menu, such as Abstract, AI Art, Animals, Delft Blue, Pop Art, Typography, and more.

Can I shop by material?

Yes. You can choose from various materials, including canvas, poster, aluminum, plexiglass, and acoustic panel. This way, you can easily choose the look that suits your interior.

Can I order artworks by famous painters?

Yes. ArtifyCanvas also features collections inspired by famous painters, such as Vincent van Gogh, Claude Monet, Henri Matisse, Gustav Klimt, Rembrandt van Rijn, and Johannes Vermeer.

Where can I find inspiration?

You can find inspiration through the collections, the blog, and the various categories on the website. You can also shop by room, such as living room, bedroom, children's room, hallway, or kitchen.

Can I get personal advice?

Yes. If you're unsure about size, material, or style, please contact ArtifyCanvas. We're happy to help you choose an artwork that fits your space.

Account

Do I need to create an account to order?

No, usually you can also order without an account. An account can be useful for keeping your data and orders organized.

Where can I find my account?

You can find your account via the account icon at the top right of the website.

Where can I view my shopping cart?

You can find your shopping cart via the shopping cart icon at the top right of the website. There you will see all the products you have added.

Will I receive an order confirmation?

Yes, after placing your order, you will receive an email confirmation with your order details.

How can I check my order status?

Once your order has been processed and shipped, you will receive information about its status. Please check your email or contact customer service.

Products

What materials are available?

ArtifyCanvas offers artworks on various materials, such as canvas, poster, aluminum, plexiglass, and acoustic panel.

What is the difference between the materials?

Canvas gives a warm, classic look. Posters are flexible and affordable. Aluminum has a modern, sleek look. Plexiglass provides depth and shine. Acoustic panels combine wall decoration with sound dampening.

What sizes are the artworks available in?

The available sizes vary per product and material. On the product page, you can see which sizes you can choose from.

Are the colors exactly the same as on my screen?

We do our best to display colors as true to life as possible. Please note that colors may vary slightly due to screen settings, material choice, and light in your space.

Will my artwork be delivered ready to hang?

This may vary per material. Please check the product page for available finishes or accessories.

Can I add a frame or mounting system?

Yes, ArtifyCanvas offers accessories such as floating frames, poster frames, poster hanging systems, and poster clips.

How do I clean my artwork?

Use a soft, dry or slightly damp microfiber cloth. Avoid aggressive cleaning agents and do not rub too hard to prevent damage or scratches.

Motives and Collections

Can I filter artworks by style or theme?

Yes. You can choose from various styles and themes, such as Abstract, Fashion, Kids, Nature, Street Art, Pop Art, Delft Blue, and more.

Are the artworks unique?

ArtifyCanvas carefully selects artworks and focuses on creative, stylish, and accessible wall decor for every interior.

Can I order an artwork in a different color?

The available versions are listed on the product page. If the desired variant is not listed, please contact us to inquire about the possibilities.

Can I have my own photo printed?

If this option is available, you can find it on the website or product page. If it is not clearly stated, please contact ArtifyCanvas.

Payment

What payment methods are available?

The available payment methods will be shown during checkout. Possible payment options may vary by country or order.

When do I pay for my order?

You pay for your order during checkout. Once the payment is completed, your order will be processed.

Can I use a discount code?

Yes, if you have a valid discount code, you can enter it during checkout. The discount will then be applied automatically.

Will I receive an invoice?

After your order, you will receive a confirmation by email. Depending on the webshop settings, this may also include the invoice or order details.

Delivery

How long does it take from order to delivery?

Delivery time may vary per product, material, and destination. Once your order is placed, you will receive information about processing and shipping.

How will my artwork be packaged?

Your artwork will be carefully packaged to prevent damage during transport as much as possible.

Can I specify a different delivery address than my billing address?

Yes, during checkout, you can usually enter a different delivery address.

What should I do if I accidentally entered a wrong address?

Contact customer service as soon as possible. If your order has not yet been shipped, the address may still be adjusted.

Will my order be shipped for free?

In the shopping cart, you will see the current information about shipping costs and possible free shipping.

Cancellation, Returns, and Complaints

Can I cancel my order?

Contact customer service as soon as possible if you wish to cancel your order. If the order is already in production or shipped, cancellation may no longer be possible.

What should I do if my product arrives damaged?

Contact customer service immediately and send clear photos of the damage, the packaging, and the shipping label. This way, a suitable solution can be found quickly.

What should I do if I received the wrong product?

Contact ArtifyCanvas and provide your order number. If possible, also send photos of the received product.

What should I do if something is missing from my order?

Contact customer service. State your order number and indicate which item is missing.

Can I return a product?

Please check ArtifyCanvas's current return policy for this. Personalized or custom-made products may have different return conditions than standard products.

What if the artwork looks different than expected?

Colors and appearance may vary slightly due to screen settings, material, and light. If there is an error or damage, please contact customer service.

Newsletter and Contact

What are the benefits of the newsletter?

If you sign up for the newsletter, you will be the first to receive information about new collections, inspiration, and exclusive offers.

Where can I go with a question?

Do you have a question about your order, material choice, or a product? Please contact us via the ArtifyCanvas contact page.

I have another question. What now?

Is your question not listed? Feel free to contact ArtifyCanvas. We are happy to help you further.