Frequently Asked Questions (FAQ) about ordering, delivery & returns | ArtifyCanvas

Frequently asked questions

Below you will find answers to the most frequently asked questions about ordering, materials, delivery, payment and returns at ArtifyCanvas.

General

How does ordering at ArtifyCanvas work?

Placing an order is simple. Choose an artwork, select the desired material and size and add the product to your shopping cart. After that you can review your order and check out securely.

Can I order multiple artworks at once?

Yes, you can combine multiple artworks in one order. In your shopping cart you will see a clear overview of all selected products.

Where can I find all collections of ArtifyCanvas?

You can browse through various collections and themes via the menu, such as Abstract, AI Art, Animals, Delft Blue, Pop Art, Typography and more.

Can I shop by material?

Yes. You can choose from various materials, including canvas, poster, aluminium, acrylic glass and acoustic panel. This way you easily choose the look that suits your interior.

Can I order artworks by famous painters?

Yes. ArtifyCanvas also has collections inspired by famous painters, such as Vincent van Gogh, Claude Monet, Henri Matisse, Gustav Klimt, Rembrandt van Rijn and Johannes Vermeer.

Where can I find inspiration?

You can find inspiration through the collections, the blog and the various categories on the website. You can also shop by room, such as living room, bedroom, children's room, hallway or kitchen.

Can I get personal advice?

Yes. Are you unsure about size, material or style? Then contact ArtifyCanvas. We are happy to think along with you, so that you choose an artwork that suits your space.

Account

Do I need to create an account to order?

No, in most cases you can also order without an account. An account can be handy though, to keep your details and orders organised.

Where do I find my account?

You find your account via the account icon at the top right of the website.

Where can I view my shopping cart?

You find your shopping cart via the cart icon at the top right of the website. There you see all the products you have added.

Do I receive a confirmation of my order?

Yes, after placing your order you receive a confirmation by email with the details of your order.

How can I check my order status?

Once your order has been processed and shipped, you receive information about the status of your order. Please check your email for this or contact customer service.

Products

Which materials are available?

ArtifyCanvas offers artworks on various materials, such as canvas, poster, aluminium, acrylic glass and acoustic panel.

What is the difference between the materials?

Canvas gives a warm, classic look. Posters are flexible and affordable. Aluminium has a modern, sleek look. Acrylic glass provides depth and shine. Acoustic panels combine wall decor with sound dampening.

In which sizes are the artworks available?

The available sizes differ per product and material. On the product page you see which formats you can choose.

Are the colours exactly the same as on my screen?

We do our best to display the colours as true to life as possible. Please bear in mind that colours may differ slightly due to screen settings, material choice and light incidence in your space.

Is my artwork delivered ready to hang?

This may differ per material. Check on the product page which finish or accessories are available.

Can I add a frame?

Yes, ArtifyCanvas offers accessories such as floater frames, poster frames, poster hanging systems and poster clips.

How do I clean my artwork?

Use a soft, dry or slightly damp microfibre cloth. Avoid aggressive cleaning agents and do not rub too hard to prevent damage or scratches.

Motifs and collections

Can I filter artworks by style or theme?

Yes. You can choose from various styles and themes, such as Abstract, Fashion, Kids, Nature, Streetart, Pop Art, Delft Blue and more.

Are the artworks unique?

ArtifyCanvas selects artworks with care and focuses on creative, stylish and accessible wall decor for every interior.

Can I order an artwork in a different colour?

The available versions are shown on the product page. If the desired variant is not among them, please contact us to ask about the possibilities.

Can I have my own photo printed?

If this option is available, you can find it on the website or product page. If it is not clearly stated, please contact ArtifyCanvas.

Payment

Which payment methods are available?

The available payment methods are shown during checkout. Possible payment options may differ per country or order.

When do I pay for my order?

You pay for your order during checkout. Once the payment has been completed, your order is processed.

Can I use a discount code?

Yes, if you have a valid discount code, you can enter it during checkout. The discount is then processed automatically.

Do I receive an invoice?

After your order you receive a confirmation by email. Depending on the settings of the webshop, this may also contain the invoice or order details.

Delivery

How long does it take from order to delivery?

The delivery time may differ per product, material and destination. Once your order has been placed, you receive information about the processing and shipping.

How is my artwork packaged?

Your artwork is carefully packaged to prevent damage during transport as much as possible.

Can I provide a different delivery address than my billing address?

Yes, during checkout you can usually enter a different delivery address.

What should I do if I accidentally entered a wrong address?

Contact customer service as soon as possible. If your order has not yet been shipped, the address may still be adjusted.

What are the shipping costs?

ArtifyCanvas does not offer free shipping. Shipping costs are € 6.99 for orders up to and including € 100, € 8.99 for orders from € 100 to € 200 and € 12.99 for orders from € 200 to € 1,500 (NL/BE/DE/AT). In the shopping cart you always see the current shipping costs for your order.

Cancellation, returns and complaints

Can I cancel my order?

Contact customer service as soon as possible if you want to cancel your order. If the order is already in production or shipped, cancellation may no longer be possible.

What should I do if my product arrives damaged?

Contact customer service immediately and include clear photos of the damage, the packaging and the shipping label. This way a suitable solution can be found quickly.

What should I do if I received the wrong product?

Contact ArtifyCanvas and state your order number. If possible, also include photos of the received product.

What should I do if something is missing from my order?

Contact customer service. State your order number and indicate which part is missing.

Can I return a product?

Please check the current returns policy of ArtifyCanvas for this. Personalised or specially produced products may have different return conditions than standard products.

What if the artwork looks different than expected?

Colours and appearance may differ slightly due to screen settings, material and light incidence. If there is an error or damage, please contact customer service.

Newsletter and contact

What are the benefits of the newsletter?

If you subscribe to the newsletter, you will be the first to receive information about new collections, inspiration and exclusive offers.

Where can I go with a question?

Do you have a question about your order, material choice or a product? Then contact us via the contact page of ArtifyCanvas.

I have another question. What now?

Is your question not listed? Please feel free to contact ArtifyCanvas. We are happy to help.